Privacy Policy

1) Introduction and Contact Details of the Controller

1.1 We are delighted that you are visiting our website and thank you for your interest. The following information explains how we handle your personal data when you use our website. “Personal data” means any information relating to an identified or identifiable natural person.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is:
Michael Winkler, bavarian bustart, Brünnlstraße 28, 84066 Mallersdorf-Pfaffenberg, Germany
Tel.: 08772 / 803094
E-mail: info@bavarian-bustart.com

The controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing of personal data.

 

2) Data Collection When Visiting Our Website

2.1 When you use our website purely for informational purposes, i.e. when you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called “server log files”).
When you access our website, we collect the following data, which are technically necessary to display the website correctly:

• the website visited,
• date and time at the moment of access,
• amount of data transmitted in bytes,
• the source/referring website from which you reached our page,
• the browser used,
• the operating system used, and
• the IP address used (where applicable, in anonymised form).

The processing is carried out in accordance with Article 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website.
No disclosure or other use of the data takes place. However, we reserve the right to check the server log files retrospectively if there are specific indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to the controller), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the character string “https://” and the padlock icon in your browser’s address bar.

 

3) Cookies

To make visiting our website attractive and to enable the use of certain functions, we use so-called “cookies”, i.e. small text files that are stored on your device.
Some of these cookies are deleted automatically after closing your browser (so-called session cookies), while others remain stored for a longer period and enable your preferences to be remembered (so-called persistent cookies). The storage duration of persistent cookies can be found in your browser’s cookie settings overview.

Where personal data are also processed by individual cookies we use, the processing takes place either:

• pursuant to Article 6(1)(b) GDPR, for the performance of a contract,
• pursuant to Article 6(1)(a) GDPR, if you have given your consent, or
• pursuant to Article 6(1)(f) GDPR, in order to safeguard our legitimate interests in the best possible functionality of the website and a customer-friendly and effective website experience.

You can configure your browser to inform you about the setting of cookies and to decide individually on their acceptance, or to exclude the acceptance of cookies for specific cases or in general.
Please note that disabling cookies may limit the functionality of our website.

4) Contacting Us

When contacting us (for example, via contact form or e-mail), personal data are collected solely for the purpose of responding to your enquiry and only to the extent necessary for that purpose.

The legal basis for processing these data is our legitimate interest in responding to your request pursuant to Article 6(1)(f) GDPR.
If your contact aims at the conclusion of a contract, the additional legal basis for the processing is Article 6(1)(b) GDPR.

Your data will be deleted once it can be inferred from the circumstances that the relevant matter has been conclusively resolved, and provided that no statutory retention obligations apply.

 

5) Data Processing When Opening a Customer Account

Pursuant to Article 6(1)(b) GDPR, personal data will continue to be collected and processed to the extent necessary when you provide such data for the purpose of opening a customer account.
The data required for account creation can be found in the corresponding input form on our website.

You may request deletion of your customer account at any time by sending a message to the controller at the contact details provided above.

After deletion of your customer account, your data will also be deleted, provided that all contracts concluded through it have been fully performed, no statutory retention periods oppose deletion, and there is no legitimate interest on our part in further storage.

 

6) Use of Customer Data for Direct Advertising

Subscription to Our E-mail Newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory detail required for sending the newsletter is your e-mail address. Providing additional data is voluntary and will be used solely to address you personally.

We use the so-called double opt-in procedure for sending the newsletter to ensure that you only receive newsletters once you have expressly confirmed your consent to receive them by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you grant us your consent to use your personal data pursuant to Article 6(1)(a) GDPR.
When registering for the newsletter, we store your IP address as provided by your Internet Service Provider (ISP), along with the date and time of registration, to be able to trace any possible misuse of your e-mail address at a later time.

The data collected by us when you subscribe to the newsletter are used strictly for the purpose of sending the newsletter.

You may unsubscribe from the newsletter at any time by using the link provided in each newsletter or by sending a message to the controller named above.
Upon successful unsubscription, your e-mail address will be immediately removed from our newsletter distribution list, unless you have expressly consented to further use of your data or we are legally entitled to further use, of which we inform you in this Privacy Policy.

 

7) Data Processing for the Purpose of Order Fulfilment

7.1 General Processing

To the extent necessary for the performance of a contract or for pre-contractual measures (pursuant to Article 6(1)(b) GDPR), we collect and process personal data when you place an order with us.
The data to be collected can be seen from the respective input form.

We transmit your data to the transport company commissioned with the delivery to the extent required for the delivery of the goods.
Depending on the payment service provider you select in the ordering process, we transfer the payment data collected for the purpose of processing the payment to the credit institution commissioned with the payment and, where applicable, to payment service providers commissioned by us or to the selected payment service provider.

In some cases, the selected payment service providers also collect the data themselves, if you create or have created an account there. In that case, you must log in with your access data during the ordering process. The privacy policy of the respective payment service provider applies.

 

7.2 Use of Payment Service Providers

PayPal

For payments via PayPal, credit card via PayPal, direct debit via PayPal or, if offered, “purchase on account” or “instalment payment” via PayPal, we transfer your payment data to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”).

The transfer takes place pursuant to Article 6(1)(b) GDPR and only to the extent required for payment processing.

PayPal reserves the right to carry out a credit assessment for certain payment methods such as “purchase on account” or “instalment payment”. For this purpose, your payment data may be transmitted to credit reference agencies in accordance with Article 6(1)(f) GDPR, based on PayPal’s legitimate interest in determining your creditworthiness.
The result of the credit assessment in relation to the statistical probability of default is used by PayPal to decide on the provision of the respective payment method.

The credit report may include probability values (score values), which are calculated on the basis of scientifically recognised mathematical and statistical procedures, incorporating address data among other factors.

Further information on data protection, including the credit reference agencies used, can be found in PayPal’s Privacy Policy:
https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

You may object to this processing of your data at any time by contacting PayPal. However, PayPal may remain entitled to process your personal data to the extent necessary for contractual payment processing.

 

Amazon Pay

If you select the payment method “Amazon Pay”, the payment is processed via Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg, to whom we transmit the information you provide during the ordering process together with the information about your order pursuant to Article 6(1)(b) GDPR.

The transfer of your data takes place exclusively for the purpose of payment processing via Amazon Payments and only to the extent necessary for this purpose.

You can find further information on Amazon Pay’s data protection policy at:
https://pay.amazon.co.uk/help/201212490

Stripe

If you choose a payment method offered via Stripe, payment processing is carried out via Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin 2, Ireland.

We transmit your data (name, address, account or card details, total invoice amount, currency and transaction number) to Stripe pursuant to Article 6(1)(b) GDPR.
Your data are transferred exclusively for the purpose of payment processing and only to the extent necessary.

Further information on Stripe’s data protection policy can be found at:

https://stripe.com/gb/privacy

Apple Pay / Google Pay (if offered)

When paying via Apple Pay or Google Pay, payment data are processed directly by the respective providers:

• Apple Distribution International Ltd., Hollyhill Industrial Estate, Cork, Ireland
• Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland

In both cases, the processing takes place on the basis of your consent and for the fulfilment of the payment contract pursuant to Article 6(1)(a) and (b) GDPR.
You can find the respective privacy policies here:

https://support.apple.com/en-gb/HT203027

https://payments.google.com/payments/apis-secure/u/0/get_legal_document?ldo=0&ldt=privacynotice

 

8) Online Marketing and Advertising

8.1 Google Ads Conversion Tracking

This website uses the online advertising programme “Google Ads” and, within this framework, Conversion Tracking by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

We use Google Ads to draw attention to our offers on external websites with the help of advertising materials (so-called Google Ads).
We can determine how successful individual advertising measures are by evaluating the data from each advertising campaign.
In doing so, we pursue the legitimate interest of displaying advertising that is of interest to you, making our website more attractive and achieving a fair calculation of advertising costs.

If you access our website via a Google advertisement, a so-called “conversion cookie” will be stored on your device by Google.
These cookies usually expire after 30 days and are not used for personal identification.
If the user visits certain pages on our website and the cookie has not yet expired, both Google and we can recognise that the user has clicked on the advert and was redirected to this page.

Each Google Ads customer receives a different cookie. Cookies cannot therefore be tracked across the websites of different Ads customers.
The information obtained using the conversion cookie is used to compile conversion statistics for Ads customers who have opted for conversion tracking.
We are informed of the total number of users who clicked on our advertisement and were redirected to a page tagged with a conversion-tracking tag.
However, we do not receive any information with which users can be personally identified.

Processing takes place pursuant to Article 6(1)(f) GDPR, based on our legitimate interest in targeted advertising and the statistical analysis of the effectiveness of advertising campaigns.

If you wish to prevent participation in tracking, you can deactivate the Google Conversion Tracking cookie via your internet browser’s user settings, or object to the use of cookies for advertising purposes via the link below:
https://adssettings.google.com

Further information and Google’s Privacy Policy can be found here:
https://policies.google.com/privacy

8.2 Meta (Facebook/Instagram) Advertising

This website may use the advertising services of Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Meta”).
Through these services, interest-based advertisements (“Facebook Ads” and “Instagram Ads”) can be displayed to users who have visited our website or shown interest in our online offers.

For this purpose, a so-called Meta Pixel may be integrated on our website. This pixel establishes a direct connection to the Meta servers when you visit our website. It enables Meta to assign your visit to your user account, if you have one, and thus to display relevant advertising.

The processing takes place on the basis of your consent pursuant to Article 6(1)(a) GDPR, if you have given such consent.
You can withdraw your consent at any time with effect for the future.

For more information on how Meta processes data and how to exercise your rights, please see the Meta Privacy Policy:
https://www.facebook.com/privacy/policy

8.3 Google Analytics

This website uses Google Analytics, the service is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address, truncated where applicable) is usually transmitted to and stored by Google on servers.

The IP anonymisation feature is activated on this website, so that your IP address is truncated within the European Union or other contracting states of the Agreement on the European Economic Area before transmission to the United States.

Processing is based on your consent pursuant to Article 6(1)(a) GDPR.
You may withdraw your consent at any time by adjusting your cookie settings.

For more information, please see Google’s Privacy Policy:
https://policies.google.com/privacy

8.4 Objection to Direct Advertising

You may object at any time to the use of your personal data for advertising purposes.
Once you have exercised your right to object, we will no longer process your data for direct marketing purposes.

 

9) Page functionalities

YouTube
This website uses plugins for displaying and playing videos from the following provider:
Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.
Data may also be transmitted to: Google LLC, USA.

When you visit a page on our website that contains such a plugin, your browser establishes a direct connection to the provider’s servers in order to load the plugin. In doing so, certain information, including your IP address, is transmitted to the provider.

If playback of embedded videos via the plugin is started, the provider also uses cookies to collect information about user behaviour, to compile playback statistics, and to prevent misuse.

If you are logged into a user account with the provider while visiting our website, your data will be directly associated with your account when you click on a video. If you do not wish this association to occur, you must log out before activating the playback button.

All processing operations described above, in particular the use of cookies to read information on the end device used, are carried out only if you have given us your express consent pursuant to Art. 6 (1)(a) GDPR. You may withdraw your consent at any time with effect for the future by deactivating this service via the “Cookie Consent Tool” provided on the website.

For data transfers to the USA, the provider has joined the EU–US Data Privacy Framework, which, based on an adequacy decision by the European Commission, ensures compliance with the European level of data protection.

 

10) Tools and miscellaneous

Cookie Consent Tool
This website uses a so-called “Cookie Consent Tool” to obtain valid user consents for cookies and cookie-based applications requiring consent. The “Cookie Consent Tool” is displayed to users as an interactive interface when they visit the website, allowing consent for specific cookies and/or cookie-based applications to be granted by ticking a checkbox.

By using this tool, all cookies/services requiring consent are only loaded if the respective user has given consent by ticking the appropriate box. This ensures that such cookies are only set on the user’s device if consent has been granted.

The tool sets technically necessary cookies to store your cookie preferences. Personal data is not generally processed in this context.

If, in individual cases, personal data (such as the IP address) is processed for the purpose of storing, assigning, or logging cookie settings, this is carried out in accordance with Art. 6 (1)(f) GDPR on the basis of our legitimate interest in a legally compliant, user-specific, and user-friendly consent management system for cookies, and thus in the legally compliant design of our website.

Another legal basis for processing is Art. 6 (1)(c) GDPR. As the controller, we are legally obliged to make the use of technically unnecessary cookies dependent on the respective user’s consent.

Where required, we have concluded a data processing agreement with the provider, ensuring the protection of our website visitors’ data and prohibiting unauthorised disclosure to third parties.

Further information about the operator and configuration options of the Cookie Consent Tool can be found directly in the corresponding user interface on our website.

 

11) Data subject rights

11.1

Under applicable data protection law, you have the following rights in relation to the processing of your personal data by the controller (rights of access and intervention). The specific conditions for exercising these rights are based on the referenced legal grounds:

• Right of access pursuant to Art. 15 GDPR;
  • Right to rectification pursuant to Art. 16 GDPR;
  • Right to erasure pursuant to Art. 17 GDPR;
  • Right to restriction of processing pursuant to Art. 18 GDPR;
  • Right to notification pursuant to Art. 19 GDPR;
  • Right to data portability pursuant to Art. 20 GDPR;
  • Right to withdraw consent pursuant to Art. 7 (3) GDPR;
  • Right to lodge a complaint pursuant to Art. 77 GDPR.

11.2 Right to object

IF WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST WITHIN THE FRAMEWORK OF A BALANCING OF INTERESTS, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO SUCH PROCESSING WITH EFFECT FOR THE FUTURE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING MAY BE PERMITTED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING THAT OVERRIDE YOUR INTERESTS, RIGHTS, AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE, OR DEFENCE OF LEGAL CLAIMS.

WHERE YOUR PERSONAL DATA IS PROCESSED BY US FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING. YOU MAY EXERCISE YOUR RIGHT TO OBJECT AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL CEASE PROCESSING THE DATA CONCERNED FOR DIRECT MARKETING PURPOSES.

 

12) Duration of storage of personal data

The duration of storage of personal data is determined by the respective legal basis, the purpose of processing, and—if applicable—by the statutory retention periods (e.g. commercial and tax law retention periods).

Where personal data is processed on the basis of express consent pursuant to Art. 6 (1)(a) GDPR, such data is stored until you withdraw your consent.

If statutory retention periods apply to data processed under contractual or pre-contractual obligations pursuant to Art. 6 (1)(b) GDPR, such data will be routinely deleted after the expiry of those periods, provided it is no longer required for the performance of the contract or initiation thereof, and/or there is no legitimate interest in continued storage.

Where personal data is processed on the basis of Art. 6 (1)(f) GDPR, such data is stored until you exercise your right to object under Art. 21 (1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves the establishment, exercise, or defence of legal claims.

Where personal data is processed for direct marketing purposes on the basis of Art. 6 (1)(f) GDPR, such data is stored until you exercise your right to object under Art. 21 (2) GDPR.

Unless otherwise stated in this notice regarding specific processing situations, personal data will otherwise be deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

To manage the cookies and similar technologies (tracking pixels, web beacons, etc.) used and the related consents, we use the consent tool “Real Cookie Banner”. Details about how “Real Cookie Banner” works can be found at: https://devowl.io/de/rcb/datenverarbeitung/